Principal Product Designer, Banking

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square Banking empowers Small Businesses with a growing suite of tools to manage their financial lives seamlessly. From managing income and expenses with our innovative Checking and Savings products, facilitating seamless deposits and withdrawals, to offering flexible loan products, and helping businesses save with purpose-built solutions—Banking equips sellers with a comprehensive financial hub to manage their finances efficiently and grow their businesses.

As a Principal Product Designer, you will play a crucial role in shaping the design decisions that inform product strategy and roadmap. Your responsibilities will include designing core features as well as exploring the future of industry-defining Banking products. You will collaborate closely with a cross-functional team of experienced designers, product managers, engineers, and data scientists to deliver an exceptional experience.

We strive to build a design team that reflects the diversity and inclusivity of the Square seller community. We encourage candidates from all backgrounds to apply and welcome any personal experiences that enhance your empathy for our users, especially those with firsthand experience in the small business or financial sectors.

You Will

• Collaborate with Designers, Product Managers, Engineers, and Data Scientists to shape a vision and roadmap that up-levels the quality of the product experience for our customers
• Propose design and product opportunities, promote them across the organization, and own projects from concept through release
• Promote design excellence through mentorship, feedback, and knowledge sharing
• Maintain a principled, customer-centric approach throughout each project, using data, insights, and experience to inform decisions
• Experiment with new design tools, methodologies, and approaches to improve the design process and inspire creativity
• Foster a culture of experimentation and creativity, and build connections across teams and disciplines

You Have

• 12+ years of relevant Product design Experience—bonus if you have worked on Payroll, Benefits, or Workforce Management products
• A portfolio demonstrating exceptional UX craft, vision, and systems design
• Experience as an influential design leader who ships impactful, strategic work—including multi-year visions to iterative releases
• Strong design point of view and understanding of how to balance the needs of the customer with that of the business
• Excellent storytelling skills, and a 'show don't tell' approach to aligning teams around a shared vision
• Experience working across native platforms and web