Principal Content Designer, Banking

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We are looking for a Principal Content Designer to join our Banking team.

The Banking team at Cash App is committed to bringing financial freedom to all our customers. This team is at the core of Cash App's mission-redefining the world's relationship with money. They do this by making Cash App the primary bank of choice for our customers by designing banking services that are more relatable, instantly available, and universally accessible.

This Content Designer will focus on creating world-class experiences for our customers by rethinking established paradigms and bringing creative solutions into existence in the financial space. They will push the boundaries of our banking and money management experience, exploring what we can achieve and help us create one of the most resonant products in the world. 

You Will

• Partner closely with design to create and evolve the end-to-end design process—from identifying customer needs and pain points to delivering exceptional customer experiences
• Concept, design, and write content across all stages of the customer journey
• Audit existing experiences and identify clear ways content design can improve and enhance user goals
• Apply consumer insights and metrics to inform design decisions and influence the product roadmap
• Use systems thinking to connect the dots across the entire customer journey
• Create guidelines that ensure consistency and empower stakeholders
• Reference insights and metrics to drive forward decisions with strong instincts on when to follow your intuition and take calculated risks.

You Have

• 8+ years experience in content strategy, UX writing, content design (or whatever you happen to call it)
• Extensive experience working on zero to one projects and iterating on well-established, core experiences
• Strong UX capabilities and writing competency, including information architecture, systems-design, content research, content management, and surface writing
• A passion for turning complex problems into simple and engaging solutions
• Refined craft and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
• Exceptional presentation skills and the ability to bring partners along with how and why your decisions were made
• Comfort with an iterative design process that includes soliciting and acting on feedback

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.