Quality Assurance Analyst, Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We are looking for a Quality Assurance Analyst to join Block and support the continued growth/build-out of our Cash App’s Financial Crimes Compliance program.  Our mission is to make banking and financial services accessible to the under-banked by designing and implementing an outstanding financial crimes compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

The Quality Assurance Analyst will support the Cash App Financial Crimes program by helping monitor the efficacy of the suspicious activity reporting and transaction monitoring programs.  You will help with assessing overall decision-making, provide constructive observations, and give valuable insight into trends and procedures, while highlighting opportunities for program enhancements.

This is a full time remote role in the US. You will report to the Financial Crimes Quality Assurance Lead.

You Will

• Learn and understand the end-to-end investigation process
• Sample multiple decisions arising from compliance-related alerts
• Recognize patterns and evaluate data and metrics to make constructive observations to enhance training, procedures and consistency
• Understand the regulatory landscape and compliance requirements; with emphasis on BSA/AML requirements
• Provide regular feedback to senior leaders
• Work in collaboration with training and procedure teams to develop guidance and improve training
• Make recommendations for and help build process improvements and procedure updates across the Financial Crimes teams
• You will stay informed of regulatory developments and industry trends

You Have

• 2+ years experience in AML or Financial Crimes Compliance
• 2+ years experience in quality control/assurance role (design, implementation and operations) specifically in compliance with a financial institution, audit/accounting firm, or payment-focused technology company
• Knowledge in AML transaction monitoring/suspicious activity reporting typologies
• Familiarity with relevant AML laws and regulations and industry best practices
• Able to handle multiple priority items and/or maintain changes in multiple processes overseen
• Bachelor's degree or equivalent practical experience

Even Better:

• Experience managing relationships and creating presentations/training materials
• Relevant industry certifications(s), such as CAMS, CFE, CFCS, CRCM
• Experience with SQL or similar business intelligence software/big data analytics platforms
• Experience manipulating and presenting trends to management using large data-sets.
• Passion for Cash App, and a strong interest in technology/knowledge of FinTech

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.