Compliance Quality Program Manager, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. 

The Role

The mission of the Compliance Quality team at Block is to provide timely and encouraging feedback on decision-making; constructive observations; valuable insight into trends, processes, and procedures, while highlighting opportunities for efficiency. This is achieved by sampling decisions made by the Compliance Team. We are looking for a Compliance Quality Program Manager to help support and improve the Square Compliance Quality Assurance program. 

In this role, you will support the Compliance Quality team by contributing to the design and effectiveness of the Quality program. You will collaborate with Compliance Leads and other relevant stakeholders to review metrics, trends, provide accurate reporting of program results and improve system processes and controls that impact error rates. You will support the Quality Lead with the program framework, documentation, audits, examinations and testing and monitoring for validation of the program as well as program expansion. . You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You Will:

• Design and maintain program/framework/procedural documentation and content 

• Build tactical and scalable solutions for the quality team to manage compliance tasks and risks

• Collaborate with engineering teams to develop new and enhance existing quality tooling  

• Organize and manage technical and business projects, by gathering requirements, developing and tracking project milestones, and estimating work efforts

• Design process maps and workflow diagrams to demonstrate technical requirements and expected outcomes

• Examine sampling methodologies and partner with data analytics and machine learning teams on opportunities for data-driven sampling

• Manage communication of progress/status with project team members

• Evaluate current operational processes and procedures to ensure compliance with industry best practices

• Build tactical and scalable solutions for the QA team to manage compliance tasks and risks

• Partner with Compliance Leads on the oversight of outsourced staffing quality management

• Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements including customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols

• Knowledge in AML transaction monitoring/suspicious activity/matter reporting typologies

• Collect and interpret complex data sets, analyze results, and report the results back to leadership and stakeholders

• Work in collaboration with compliance, support, risk and other stakeholders across the company

• Stay up-to-date with regulatory updates and new requirements, and understand overall impact to daily work

You Have:

• 3+ years experience in BSA/AML/Compliance.

• 2+ years of Compliance QC/QA experience 

• 1+ year of program or project management experience

• Experience delivering training

• Experience delivering feedback to individuals.

• A desire to work with individuals and teams across multiple countries and time zones.

Even Better:

• Experience working in a financial institution or related FinTech payments space.

• Familiarity with using and writing SQL queries.

• Experience working for a global compliance team.

• Knowledge of Looker and experience creating complex dashboards.

• Experience manipulating and presenting trends to management using large data-sets.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.