Payment Partnerships & Product Enablement Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .

The Role 

Payments drives awareness of the Square brand, Square’s first touch-point with most of our sellers, and fuels the economics of the broader Square ecosystem. Industry Relations & Operations (IRO) manages all the partnerships in the payments supply chain for our global footprint. Within IRO, the Payment Partnerships and Product Enablement team leads the commercial strategies and negotiations with the global and US card networks and emerging / alternative payment providers, paves the way for innovation at Square by enabling payment certifications of all acceptance terminals and payment connections, and partners with the various Block teams to enable Square's payments and banking products. As Payment Partnerships & Product Enablement Manager, you will help adapt and evolve our relationships with payment methods (card networks and alternative payments) to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and account management, operations and program management, working alongside product, operations, risk, compliance, engineering and international market teams, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt in the dynamic landscape of the industry in which we operate.  You will report to the Head of Payment Partnerships & Product Enablement. 

You will:

• Build and manage strategic relationships with strategic payment partners, including global payment networks. 
• Manage all assigned partner relationships including daily engagements, escalations, contracts, and invoicing.
• Drive positive financial outcomes for the business, including unlocking new opportunities to grow gross profit and/or reduce costs.
• Define and execute on a comprehensive global payments strategy for Square in the rapidly evolving mobile payments space and condition the expectations and dynamics of key industry influencers while managing external influences and impacts on Square’s role in the ecosystem
• Strengthen the influence and market position of Square’s business and brand while fostering and growing joint marketing and promotion opportunities with critical industry stakeholders
• Expand Square’s partner and product footprint globally, accelerating the distribution of both new and existing Square offerings, including new acceptance methods and devices
• Understand Square's competitive position via in-depth competitor and partner research, and implement programs to further payments products, services and strategic objectives
• Collaborate across many teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners.

You have

• 7-10 years of experience and solid understanding of the payment industry and its current evolution both domestically and internationally. Prior experience at a global payments network or acquirer strongly preferred.
• Understanding of the Acquiring, Issuing and payment services provider business models including payment network rules.
• A demonstrated record of success and strong acumen in commercial negotiations with the ability to communicate across multiple levels of stakeholders internally and externally
• Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results
• A proven ability to navigate ambiguity, think strategically and analytically about business, product, and technical challenges, and build trust and influence with others.
• A strong sense of ownership, a desire to make an impact, and an entrepreneurial spirit.
• Deep analytical skills that enable analysis of nascent industry movements.
• Excellent written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square’s position with internal and external executive partners.
• Understanding of the regulatory environment in the U.S. and international markets with experience in industry representation

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.