Application Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

As an Application Manager (Sr. BSA) on the Cash Applications Team, you will enhance the work experience for our advocates and leadership by delivering reliable, scalable solutions that reduce the burden of work for our employees.

Our team is a part of Cash Customer Operations (CCO) and is composed of skilled analysts dedicated to advancing system enablement, maturity, and performance.

You will be instrumental in streamlining operations, optimizing complex business solutions, and maximizing the potential of tooling across our organization.

You Will

• • Lead system and feature evaluations, implementations, and integrations to streamline operations, establish, and maintain interoperability across internal/external platforms. 
  • Independently analyze & scope complex CCO business and technical challenges, managing technical delivery of mission-critical platform changes. 
  • Develop and manage product roadmaps to align with business objectives and drive strategic initiatives across internal & external partnerships.
  • Design and maintain information architecture to optimize system scalability, tooling & automation,  and data integrity of external systems.
  • Build or Enhance Systems and Features to maximize the value of Application’s System Portfolio across our organization.
  • Manage the definition and execution of the testing process for system changes and ensure change readiness before updates to production environments.
  • Monitor and maintain system health, ensuring optimal performance and reliability across key technical partnerships.
  • Establish & maintain value generation & process improvement metrics part of release management and annual reporting. 
  • Work closely with Stakeholders and Technical Partners to scope and propose optimal technology solutions, evaluate trade-offs, and prioritize work effectively. 
  • Define and manage API solutions for effective integration with technical partners.
  • Ensure in-system data integrity and facilitate integration into Snowflake/Looker with data partners. 
  • Conduct security data level assessments and address security exceptions to maintain compliance.
  • Manage vendor relationships  to ensure roadmap success, system performance and quality support services.
  • Create and maintain essential documentation for system architecture, critical workflows,  and training.

You Have

• 5+ years of experience as a Business Systems Analyst or similar role.
• 3+ years of hands-on experience with enterprise-class systems.
• Proficiency in data analysis and tools like SQL.
• Strong understanding of system integration techniques, tooling, and workflow automation. 
• Strong understanding of process analysis, optimization, and automation.
• Ability to manage multiple complex efforts and adapt to changes.
• High attention to detail and strong relationship-building skills.
• Experience in high-growth tech environments is preferred.

Technologies We Use and Teach

• Our team leverages a variety of external SaaS tools and platforms to enhance our operations. These include Workforce Management Solutions, Quality Management Solutions, Knowledge Management Solutions, and Social CRM, Care, Listening, Community Management Solutions. Data Storage/Archival Solutions, and Data Reporting Solutions
• Additionally, we utilize cloud-based technologies such as AWS and Snowflake to support our data and integration needs.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.