Product Lead, Pricing Discovery & Growth

Square is built by an incredible team that is on a mission to make commerce easy for all types of businesses. Pricing & Subscriptions is Square’s centralized team responsible for managing and optimizing Square’s Pricing & Packaging (P&P) strategy and defining the respective end-to-end seller experience in order to drive accelerated growth, profitability, and seller retention. We are responsible for implementing and maintaining a unified pricing image across the company, and ensuring that Square can effectively monetize its portfolio of products (e.g., Point Of Sale, SaaS, add-ons) to ensure a seamless subscription experience for sellers. We provide pricing and subscription expertise, define and implement pricing tools and processes, monitor and report on pricing data and results.

The Pricing Discovery & Growth PM is responsible for the end-to-end seller experience from discovery until a seller signs up for a Square P&P subscription. This role will be responsible for ensuring a consistent and bar-raising seller experience for pricing, packaging and subscriptions across the seller acquisition journey by building, designing, influencing and driving alignment with partner teams (e.g., SuperPOS, Dashboard, Audiences, Public Web). This includes onboarding flows, free trials, SaaS conversion flows, upsells, and other SaaS acquisition experiences. 

In this role, you will collaborate closely with cross-functional partners across Square to deliver P&P experimentation, drive progression to GA, and measure impact on KPIs that drive significant contributions to the company. After GA, you will own defining the overall acquisition strategy through experimentation and platform improvements. On any given day, your role entails reviewing product requirement documents and design flows from partner teams and bar raising the end-to-end experience, driving key decision making in the end-to-end user experience, defining the experimentation process and guardrails, and creating a long-term company wide promotions strategy and alignment partners on your proposal. Your job may include researching seller feedback, building a new strategy, presenting to executive leadership, building new experiences, iterating on experiments, and planning or prioritizing initiatives. This is a highly visible role across dozens of teams and with numerous opportunities to regularly present to senior executives.

The Role

The Pricing Discovery & Growth PM is responsible for the end-to-end seller experience from discovery until a seller signs up for a Square P&P subscription. This role will be responsible for ensuring a consistent and bar-raising seller experience for pricing, packaging and subscriptions across the seller acquisition journey by building, designing, influencing and driving alignment with partner teams (e.g., SuperPOS, Dashboard, Audiences, Public Web). This includes onboarding flows, free trials, SaaS conversion flows, upsells, and other SaaS acquisition experiences. 

In this role, you will collaborate closely with cross-functional partners across Square to deliver P&P experimentation, drive progression to GA, and measure impact on KPIs that drive significant contributions to the company. After GA, you will own defining the overall acquisition strategy through experimentation and platform improvements. On any given day, your role entails reviewing product requirement documents and design flows from partner teams and bar raising the end-to-end experience, driving key decision making in the end-to-end user experience, defining the experimentation process and guardrails, and creating a long-term company wide promotions strategy and alignment partners on your proposal. Your job may include researching seller feedback, building a new strategy, presenting to executive leadership, building new experiences, iterating on experiments, and planning or prioritizing initiatives. This is a highly visible role across dozens of teams and with numerous opportunities to regularly present to senior executives.

You Will

• Be a product owner of one of Square’s top 2025 initiatives.
• Serve as a senior leader within the product organization, raising the bar on product strategy and execution.
• Help shape the company-wide direction, influence product strategy, and establish practices to address customer needs.
• Use feedback from sellers and developers across multiple markets to improve our feature portfolio to meet needs across the entire Square ecosystem.
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals. 
• Outline entire roadmaps and project requirements, goals, and constraints.
• Work with your engineering, design, and analytics partners to execute on your team’s roadmap.
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Determine features, write product and technical specs, organize user studies, help write test plans, manage the backlog.

You Have

• 8+ years of professional experience as a Product Manager for a platform or consumer oriented product.
• Experience building growth-focused product experiences and shipping elegant customer-facing products.
• Experience in the SaaS/e-commerce/retail/payments industry.
• Experience leading cross-company initiatives.
• Experience working with a high-performing team of software engineers, using agile software development practices. 
• Experience working with data analytics to understand product usage, identify opportunities, and design experiments that enable you to measure your products performance.
• Experience delivering results through collaboration with cross-functional teams, through clear written communication.
• Passion for Square's mission, with new technology and for solving complex problems.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.