Compliance Specialist

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The mission of the Compliance Operations team at Square Japan is to perform the day-to-day operational tasks associated with payment network and partnership requirements. The team actively engages in monitoring for prohibited activities such as anti-money laundering activity along with enforcing Square's Merchant User Agreement. Other areas of responsibility include OFAC and other Japanese regulations reviews, liaison with law enforcement agencies and interactions with corporate partners and the credit card payment networks.

You Will

• Monitor and act upon reports involving compliance-related alerts
• Verify merchant information and conduct due diligence reviews as part of Square's on-boarding review policy
• Ensure all daily operation deliverables are met within established SLAs
• Interact with Square customers to ensure full compliance with all applicable laws and policies
• Provide coaching and training on account reviews for new and junior team members and other relevant teams when required
• Provide final sign-off / subject matter expertise on account-level reviews for junior team members
• Conduct regular reviews of operations processes to ensure functionality and develop additional efficiency
• Work cross-functionally with Customer Support, Risk, and other operations teams within Square
• Work closely with program managers to maintain and update our compliance programs
• Communicate with customers via email or internal systems
• Communicate with corporate partners to ensure our compliance monitoring

You Have

• 2+ years in a compliance and/or compliance operations role with a financial services firm, preferably in the payment or Fintech space
• A strong operations mindset involving time sensitive directives and ability to self-manage workflow across competing priorities
• Strong investigative skills, including familiarity with public record research and database tools 
• Strong transaction analysis skills that apply across numerous financial products and services in complex scenarios
• Adept communication skills when dealing with possible bad actors with a detective-like mentality
• An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
• Excellent verbal and written communication skills in both Japanese and English 
• Previous experience in compliance or risk work with a financial institution or payment-focused company preferred
• Passion for Square, and a strong interest in technology/knowledge of the industry

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page