IT Support Specialist

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

As an IT Support Specialist you will collaborate with Block employees to quickly resolve any technical issue that interrupts their day. We are looking for a customer-focused, creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with growing Windows, Chrome OS and Linux environments. The position is onsite at our beautiful Oakland, CA, office where you will be the face of IT supporting users in person at our dedicated IT Bar as well as working tickets. This is a great opportunity to work and grow with a fantastic company. 

You Will

• Answer questions and provide support for Block employees in person at the office, online (via email, Slack, and tickets) 
• Work with various departments and the IT Support team to be the point person at the Block office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual equipment, and managing inventory
• Perform project based work to improve IT and Block systems 
• Help train and coach other IT employees
• Document solutions in our knowledge base
• Showcase your knowledge by training other employees on new applications, hardware, and more!

You Have

• End-user support experience for MacOS or Windows in a customer facing environment.
• Great problem solving and intuitive troubleshooting skills
• A drive to assist users and solve their technical problems. 
• A strong understanding of connecting computers to networks especially over wifi and VPN
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work some weekend days and holidays in a rotation with other team members
• 1-2 years work experience in a technical support or service desk environment 

Bonus 

• Previous work experience providing support in an enterprise environment
• Cloud contact center support experience, especially with Amazon Connect
• Experience with MDM systems
• Experience troubleshooting Chrome OS
• Hold admin level certifications for Google Workspace, Okta and Slack
• Experience working on an ITIL-based support team.
• Strong knowledge of ITIL processes and best practices. 
• Command-line Unix/Linux experience (Shell scripting)
• You’ve used Atlassian products before, especially JIRA

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.