Principal Product Designer, Banking

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We are looking for a Principal Product Designer to join our growing Banking design team, which sits within our Financial Products vertical. The Financial Products team is committed to bringing financial freedom to all our customers. We focus on the core of Cash App’s mission—redefining the world’s relationship with money. We pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space.

The Banking team is responsible for core products and features that help customers deposit, save, spend, invest, and manage their money. Product Designers at Cash App take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers.

You Will

• Be accountable for the craft of the experiences and interfaces that our customers interact with 
• Promote an inclusive environment for creativity and growth, and facilitate connections across teams and disciplines 
• Play a role across the organization and make strategic design decisions as a partner to Business, Product and Eng and be a voice for leveraging design across the organization 
• Bring comfort and expertise in technical environments, including knowledge of the mobile client-side development process
• Be an influential voice at the leadership level alongside peers in Product, Engineering, Data Science

You Have

• Experience mentoring other designers, providing feedback and coaching work
• A passion for turning complex problems into simple and engaging solutions
• An innate understanding of the end-to-end design process - from identifying customer needs and pain points to delivering exceptional customer experiences
• Establish a design voice in critique settings to help support team members 
• The ability to apply consumer insights and metrics to inform design decisions and influence the product roadmap
• Comfort with an iterative design process that includes soliciting and acting on feedback
• Strong systems thinker with the ability to connect the dots across the entire customer journey
• Experience in designing for multiple platforms, including mobile (both iOS and Android) and web
• Collaborate effectively with cross-functional stakeholders to influence outcomes 
• Know how to interpret data and informed design decisions based on both qualitative and quantitative insights
• Lead with the voice of the customer and have a deep understanding of human centered design principles
• Ability to bring ideas to life in prototypes to enhance the customer story
• Previous work experience in a consumer-focused tech organization
• An active influencer with strong business acumen to help demonstrate the value of design

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.