Consumer Protection Compliance Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. You will be part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead.  You will support the vision by overseeing systems, processes, and controls that support compliance with U.S. laws, rules, and regulations surrounding UDAAP and consumer protection. You will have experience working with cross-functional partners to implement and monitor oversight practices designed to identify issues and track remediation.

You Will

• Work with cross-functional stakeholders to evaluate for consumer financial protection protection issues across Cash App
• Continuously improve processes and controls in place to comply with consumer protection regulatory requirements
• Represent compliance in cross-functional meetings with legal, business, operations, technology and other stakeholders
• Engage with external stakeholders, including regulators and business partners
• Stay informed of regulatory changes and formulate solutions to new trends
• Provide guidance for compliance policies, procedures, training, and marketing materials
• Oversee the resolution of examination, internal testing, and audit identified issues in the consumer protection space
• Support the business in drafting action plans and evidence collection associated with logged issues.

You Have

• 6+ years experience in the governance of a consumer protection program within the financial services industry
• Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies 
• Substantial experience with the risks and regulations applicable to consumer-facing financial services and products 
• Experience engaging with, and representing organizations before, regulators, auditors, and business partners
• Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention, consumer duty, customer remediation and marketing
• Excellent written and verbal communication skills, with the ability to summarize concepts and present in a clear, concise manner to senior management
• Ability to prioritize across competing deadlines and influence cross-functionally
• Relevant industry certification a plus, such as CAMS, CFCS, CFE, or CRCM

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.