Product Design Manager, F&B Back Office

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is seeking an experienced Product Design Manager to lead our design efforts and strategy aimed at helping food & beverage sellers operate, scale, and manage their business. From food trucks to franchises, the Food & Beverage Back Office team supports the day-to-day operations of owners, operators and managers so they can run & grow their business profitably and sustainably–all in an industry where making a profit is notoriously challenging.

The Role

The restaurant industry has undergone an immense amount of change since the pandemic. Owners, operators, and managers have had to rapidly change the way they do business. To support this, we need to make sure we're designing and building the right tools to give them a competitive advantage to not just survive in the industry, but thrive. This is where you come in. As the Product Design Manager for Back Office, you'll motivate and lead a team of 5+ product designers, fostering a collaborative and innovative culture that ships high-quality designs with significant impact. Your responsibilities include developing a product design strategy that aligns with Square's business goals, with a focus on menu management, business performance, cost management, and enterprise growth. You'll build strong partnerships to identify and collaborate on solutions that support key business metrics and address sellers' challenges.

This role reports to the Design Lead for Food & Beverage.

A link to an online portfolio is required.

You Will

• Manage, lead, inspire, and coach a high-performing team of product designers, energizing them to achieve outstanding results.
• Blend innovative design vision with strong execution, using discovery, experimentation and data-driven decision-making to achieve big results.
• Collaborate with Product Managers, Engineering, Data Science, Research, and other partners to craft an inspiring vision and translate it into actionable steps.
• Build strong relationships with cross-functional leaders and strategic partners across Square.
• Foster a design culture that values quick testing, data analysis, and research to guide decision-making.
• Get hands-on with the work when necessary to help remove obstacles and encourage others to think creatively and differently.
• Always think about how your work fits into the full Square ecosystem.
• Continuously improve your team and design processes to make things better.

You Have

• At least 8 years of relevant professional experience, including a minimum of 2 years in people management.
• Experience managing a team of 4+ direct reports.
• A portfolio that demonstrates your hands-on leadership, highlighting your ability to think big and be visionary, while also breaking down ideas into achievable steps and iterating as needed.
• Experience leading and supporting product design teams in complex problem spaces to achieve positive outcomes for both our sellers and Square.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

 

 

 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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