Partnership Operations and Program Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

The Partner Program Operations Manager will define and optimize the Cash App partner program lifecycle, ensuring scalable and efficient support processes. They will design systems to monitor partner contracts and renewals, providing advance planning alerts to maintain alignment with strategic goals. By analyzing partner data, they will uncover actionable insights to enhance performance, streamline operations, and identify expansion opportunities. The role will involve developing KPIs and monitoring systems that drive efficiencies across the organization while delivering prescriptive recommendations. As the owner of operational and reporting needs, they will provide both qualitative and quantitative insights across partnership operations, including network partners, PSPs, sponsor banks, and Open Banking partners. Additionally, they will collaborate with internal teams to build a standardized framework for business reviews and oversee the selection of new partners from identification to contract closure.

The role will sit in our Strategic Partnership Team. This team is responsible for delivering and maintaining world-class partnerships and is responsible for innovating with product teams along with establishing strategic direction for acquiring, issuing, investing, and lending by managing the executive relationships of across networks, banks, and strategic infrastructure partnerships.

You will:

• Define and optimize the Cash App partner program lifecycle and support processes to ensure scalability and efficiency.
• Design systems and processes to monitor and give advance planning alerts for partner contracts and renewals, ensuring alignment with Cash App's strategic goals.
• Identify and implement new opportunities to measure the performance and value of our partnership ecosystem and empower leads to manage their business more effectively.
• Analyze partner data to uncover actionable insights and transform data into opportunities for optimization, redundancy, and expansion.
• Build monitoring systems and develop key performance indicators (KPIs), that deliver prescriptive recommendations to drive efficiencies and scale across the organization.
• Champion and become the owner of operational and reporting needs of the partner organization by defining and prioritizing requirements.
• Provide both qualitative and quantitative insights across the partnership operation, including network partners, PSPs, sponsor banks, and Open Banking partners.
• Collaborate with the acquiring, issuing, lending, and investing teams to support quarterly business review, by building a repeatable framework and standardized system.
• Manage the evaluation and selection of 2-3 new partners per year from identification to contract close

You have:

• 8+ Years experience in issuing payment cards
• 5+ Years experience in open banking, aggregation, and bidirectional data flows 
• Experience in sourcing, criteria based evaluation, and contracting strategic partnerships
• Experience in lending creating infrastructure partners for lending, credit card, prepaid & debit cards
• Strong understanding of  sponsorship  banking models and regulatory compliance. 
• Proven experience in account management in the fintech ecosystem
• Ability to thrive in cross department collaboration with legal, compliance, product, sales, and engineering teams. 
• Excellent written and verbal communication, negotiation, and presentation skills
• Ability to build rapport and trust quickly with partners, internal stakeholders, and peers. 
• Strategic and analytical thinking abilities
• Capability to manage and prioritize multiple projects and tasks effectively

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.