Enterprise Account Manager, Channel GTM

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are looking for a Strategic Account Manager to drive expansion efforts within our largest Sports, Entertainment, and Leisure sellers. These sellers primarily work as Food Service Operators for stadiums, festivals, and entertainment venues (among other executions) across the country. Your creativity, tenacity, entrepreneurial spirit, and passion for problem-solving help you find new opportunities within these existing relationships for Square to expand some of our largest merchants. Your extraordinary communication skills help you connect with customers by email, phone, and in-person - establishing trust and relationships, and building value throughout the Go To Market process. In this role, you will partner with a Sr. Technical Channel Account Manager focused on growth and retention of existing executions within these same relationships to drive our Go To Market and growth strategy for this key growth vertical at Square. 

You Will:

• Lead the charge for expansion of Square within large, multi-entity sports, entertainment and leisure sellers. 
• Oversee the sales cycle from prospect to close and partner with other teams to ensure successful onboarding
• Proven ability to build meaningful relationships with executive stakeholders at an enterprise level, as well as navigate partner organizations and internal teams to identify internal champions and to influence decision makers
• Track record of managing successful RFP engagements
• Achieve and exceed quarterly growth/margin targets goals through expansion/upsell/cross sell efforts 
• Partner with Product and Marketing teams to ensure our solutions meet the needs of the market
• Collaborate closely with other Sr Team members who will be instrumental to informing and executing our growth strategy for these relationships. 
• Use your prior relationship management and expansion experience to inform a creative go-to market strategy

You Have:

• 8+ years of direct-selling/relationships management experience, specific experience within the Sports and Entertainment industry is a plus. 
• A BA/BS degree or equivalent experience
• Experience in outbound prospecting, preferably within existing large channel relationships
• Proven over-performance in a quota-carrying role
• A structured thought process with the ability to assess business opportunities and read prospective buyers
• The ability to gather support from internal experts and external partners to position Square against competition
• Genuine curiosity about people and business, and can inspire passion in others
• An interest in implementing feedback and dedication to the improvement of your craft
• Tenacity and an ability to adapt to new situations quickly and think on your feet
• Excellent collaboration and communication skills that help you connect with customers by email and phone - quickly establishing trust and partnership

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.