Behavioral Insights, Fraud Analyst

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Cash App is seeking a Behavioral Insights Fraud Analyst to join our dynamic Behavioral Insights Team. As a Fraud Analyst, you will develop your analytical and problem-solving skills while working with structured and unstructured data sets to identify trends, anomalies and inauthentic behaviors across Cash App accounts and products. This position offers opportunities to learn and grow under experienced team guidance while requiring independent, precise decision-making with strong attention to detail.

This position will collaborate closely with teammates and interact with various organizations within the business, such as Data Science, Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations, Compliance, and more. You will contribute to Cash App's fraud detection efforts and learn to influence fraud prevention programs and processes.

The ideal candidate demonstrates strong analytical aptitude and effective communication skills. This role requires a self-motivated individual who can balance analytical rigor with operational efficiency while maintaining high standards of quality in risk management.

They should be eager to learn, adaptable, and ready to work in a fast-paced environment.

You Will

• Learn to identify and understand customer behaviors and distinguish between authentic and inauthentic activity within Cash App's ecosystem
• Develop knowledge in risk-adjacent behaviors including disputes, banking features, and identity, and understand their impact on Cash App
• Assist in investigating and analyzing data sets to help resolve business challenges and identify potential improvements
• Apply analytical expertise to assess risk factors within product offerings
• Support internal business teams in identifying emerging fraud trends and understanding potential customer impact from risk controls
• Communicate effectively with internal partners and team members while developing professional relationships
• Gain experience in managing multiple priorities and deadlines while maintaining high attention to detail
• Contribute to a culture of professionalism, accountability, collaboration, and innovation while developing expertise in risk controls
• Other responsibilities as assigned

You Have

• 2+ years of risk analytics or fraud detection experience in the financial services or technology sector.
• Proficient in written and verbal communication, with a demonstrated ability to document findings and explain complex issues on clear, accessible terms
• Possesses Strong attention to detail
• Experience working with teams across countries and time zones
• Demonstrated analytical thinking and problem-solving capabilities
• Flexibility to adapt and manage multiple assignments independently
• Eagerness to learn and adapt to new challenges

Technologies We Use and Teach

• Technical or procedural writing experience as plus
• Experience working with machine learning teams
• SQL experience or eagerness to learn