Senior Product Manager- Risk Experiences

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Risk organization builds the strategy, controls, and experiences necessary to enable Square’s sellers to take principled risks in driving growth and innovation. As a Product Manager, Risk Experiences, you will lead the way in building seamless risk related experiences(identity verification, information gathering for credit assessment, business verification etc.) for the seller such that risk experiences feel a natural part of the seller’s overall Square experience. You will build experiences that build trust among sellers and drive seller retention. You will be responsible for defining the multi-year product strategy for Square’s Risk problems and driving product initiatives from inception through detailed execution. You will build consensus by collaborating closely with your cross functional partners, which includes engineers, product and content designers, machine learning engineers, data scientists, policy and operations. You will also influence leaders across Square who rely on your execution to achieve their goals. You will collaborate with other Product leaders to understand how Risk can support their needs, the technical dependencies, and shared goals to drive profitable growth for Square. You will ensure that the services, products, and features your team builds deliver maximum impact to Square and its sellers. 

You Will

Strategy & Vision 

• Define a multi-year vision for risk actioning experiences through close collaboration with cross-functional partners 
• Develop data-driven roadmaps that balance risk management goals with user needs 
• Represent your team's objectives and strategy to senior leadership

Product Development 

• Lead the execution of remarkable risk-related experiences that optimize the balance between seller friction and financial protection 
• Drive technical roadmap development and execution to meet targeted outcomes
• Solve complex prioritization challenges using data-driven approaches centered on customer needs

Cross-functional Leadership

• Build and maintain strong partnerships across Engineering, Design, Data Science, and Operations
• Align day-to-day risk management needs with product development priorities
• Drive consensus across diverse stakeholders while maintaining focus on core objectives

You Have

• 5+ years of product management experience delivering complex user experiences at scale
• Track record of successfully delivering products through complex technical dependencies, requiring coordination and influence across multiple engineering teams and domains
• Demonstrated ability to develop and execute multi-year strategic visions while maintaining excellence in tactical delivery
• Strong customer empathy with proven experience translating user needs into successful product direction
• Experience navigating ambiguous problem spaces using data-driven decision making

Ideal Qualities

• Bias for action and willingness to tackle challenges hands-on
• Strategic thinking balanced with practical execution
• Strong communication and stakeholder management skills
• Passion for fintech and risk management

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, social or health conditions, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com.