Detection Operations Analyst

Block's Detection Operations Team safeguards our financial ecosystem by enforcing compliance standards and managing risk across our platform. The team is responsible for enforcing Block's Terms of Service and ensuring adherence to payment network and financial partner requirements through due diligence reviews of high-risk businesses. Working across multiple platforms including, Slack, Salesforce, and other internal systems, the team responds to and resolves critical escalations from partners, vendors, and internal teams while mitigating regulatory exposure and protecting Block's financial interests.

As a Detection Operations Analyst, you will drive compliance excellence across Block's ecosystem by investigating and assessing high-risk scenarios, and detecting transaction anomalies. In this critical role, you'll make decisions that protect Block's integrity while also supporting legitimate business growth.

You Will:

• Conduct Due Diligence reviews on high risk merchant account populations, including merchants that sell CBD/Hemp Products.
• Work highly visible cases that are sensitive in nature and respond to merchants regarding surcharging concerns, prohibited products, etc. 
• Demonstrate ability to review and analyze cases and investigate accounts to determine patterns, activity and decision making.
• Stay up to date on local, state, and federal agency (DEA,FDA) regulations regarding Hemp derived CBD, and comprehend how these regulations can affect our merchants.
• Liaise with Merchant Network and Compliance Team on topics related to restricted and prohibited merchants identified by both Square’s network and banking partners. 
• Collaborate with cross-functional teams including Legal, Customer Success, Account Management, and Sales to ensure compliance with local, state and federal laws, regulations and our terms of service.
• Identify areas of non-compliance, help to develop corrective action plans, and support CBD Compliance Lead in their implementation.
• Complete work within procedural guidance and apply procedures in a variety of account scenarios, with the ability to interpret procedures for more complex scenarios.
• Effectively manage time, utilize resources, and complete assigned work in a timely manner. 
• Actively participate in team meetings and training sessions.
• Resolve escalations from customer facing teams regarding CBD merchant accounts.

Qualifications

You Have:

• 5+ years experience in BSA/AML/KYC, Fraud, or Compliance related work, preferably in the fintech payments space. 
• Basic knowledge of the payment network rules and regulations.
• Investigative skills, including familiarity with public record research and database tools.
• Transaction analysis skills that apply across numerous financial products in complex scenarios.
• Adept ability to communicate both verbally and written with employees at multiple levels.
• CAMS, CFE, or other related certification is a plus.
• Experience with Compliance QA/QC preferred, but not required.

You Are:

• Productive in a remote work environment.
• A highly flexible team player; you are able to change directions based on business demands and embrace challenging situations.
• Open to working typical business hours preferably in either Mountain or Pacific time zones.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.