Global Travel Operations Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We're looking for a Global Travel Operations Manager to support the day-to-day execution of Block's travel program. You'll focus on making travel easier, more efficient, and more compliant by managing tactical workflows, resolving employee issues, and working closely with internal teams and vendor partners.

You Will

• Be the first point of contact for global travel questions, issues, and escalations via multiple channels, i.e. phone, email, slack
• Update travel pages (Contentful, etc.) to keep colleagues informed on travel programs
• Continue to monitor existing policy for improvement and updates
• Provide colleague proactive and educational materials, training sessions, webinars, etc. - ensure our colleagues know how our systems, tools, and policies work
• Ensure documentation of existing processes, playbooks, and supplier contracts to identify potential opportunities
• Work with our Travel Management Company (TMC) and vendors to solve booking and service-related challenges
• Maintain travel profiles and platform accuracy (Navan, TripBam, etc.)
• Monitor policy compliance and support audit/reporting needs
• Maintain and support internal reporting requirements ensuring stakeholders are kept updated
• Support platform maintenance, bug tracking, and content updates, along with important integrations, Workday, etc.
• Collaborate with multiple teams as required, i.e. Workplace & Events, Trust and Safety, Insurance, People Ops, to align on processes
• Help prepare for vendor performance reviews and SLA reporting; ensure these are organized and held with appropriate timing and continuity
• Stay customer-focused and team-oriented—always looking for ways to improve the traveler experience (new ways of working, AI, new technologies, etc.)

You Have

• 4+ years in corporate travel operations or similar support roles
• Exposure to SLA, vendor management, automation, process improvement, and travel sourcing
• A collaborative approach with strong written, verbal, and organizational skills, with the ability to get things done without creating friction
• A service-first mindset—you enjoy solving problems for people
• Comfort working across time zones with global teams
• A detail-oriented, proactive mindset with a bias toward action

Technologies We Use and Teach

• Familiarity with corporate card/expense platforms (e.g., Expensify, Amex)
• Experience with travel management companies and online booking platforms

• Experience utilizing AI tools, with an interest to continue to expand capabilities

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.