Cash App Makes Safety Tools and Resources Easier to Find, All in One Hub

Cash App has introduced a dedicated safety hub, bringing together its suite of educational materials and tools that help keep customers and their accounts safe. Customers can find it under “Account Safety” in the Cash App mobile app, or by visiting cash.app/account/safety on the web.

In the hub, customers can easily navigate Cash App’s resources that help them stay informed and protect their account:

• Stay safe from fraud and scams. Customers can learn how Cash App's built-in protections work, read up on common scams, get help identifying the telltale signs of a potential scam, and find tips to help prevent fraud and keep an account secure.
• Boost their safety setup. Customers can strengthen their security, privacy, notification, and personal information settings, including turning on Security Lock, which requires a passcode, Touch ID, or Face ID to open Cash App or move money.
• Get support. Customers can find steps to take to protect themselves and their account if they have been scammed or hacked, including reporting the issue to Cash App. Customers can also open the mobile app to chat with Cash App Support 24/7.

Safety and support go hand in hand, and Cash App customers can connect with human advocates when they need help. Continued enhancements in AI and automation have also helped customers get support faster while adhering to high safety and customer service standards. Automated voice support, which launched at the beginning of this year, now fully resolves almost half of eligible Cash App calls while maintaining high satisfaction scores. Cash App’s agentic customer support tool for messaging has also surpassed an 80% automation rate and fully handles millions of conversations a month.

The account safety hub and these support improvements are part of the same effort: making it quick and easy for customers to find the help and resources they need. Cash App remains committed to helping keep its customers safe and will continue investing in the tools, education, and support that help them safeguard their money.

Cash App is a financial services platform, not a bank. Banking services provided by Cash App's bank partner(s).