CRM Product Owner, GTM

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

At Square, we build elegant solutions. As a CRM Product Owner you will be a part of the Go-To-Market Systems and Operations team with a focus on supporting Block’s B2B business teams - Afterpay and Square - across Sales, Professional Services, Account Management, and Partnerships. You will partner with GTM leadership, strategy and operations, and peer product owners to define, build, and maintain roadmaps and features that support the overall strategy of our business. You will be empowered to own the solution end-to-end, from problem definition, to solution design, to developing and deploying features using agentic coding tools. As part of this role, you will deeply understand our internal users and will focus on increasing the efficiency of day to day operations, building scalable third party and first party platforms, and creating AI-forward internal tools that accelerate operational workflows. 

You Will

• Inspire creativity and translate Go-To-Market executive strategy in systems and operational feature sets
• Be the trusted resource on product, solution, and process domains relating to go-to-market business processes throughout the lifecycle, proactively identifying opportunities to automate current state business and operational processes
• Consult and guide stakeholders and end users to maximize value of connected applications including Salesforce, internal agents, and other third-party and first-party sales technologies, including training on newly deployed features
• Manage overall project intake, prioritization, and definition processes for supported business partners, and establish metrics to understand ROI and impact of developed systems and tools
• Lead requirements gathering sessions, document current and future state business processes, perform data analysis, and understand business priorities to recommend technology solutions
• Leverage agentic coding tools (Claude, Codex, Goose) to prototype solutions, develop technical solutions documents, harden features into production-ready code, and deploy them through engineering pipelines
• Oversee delegation and execution of more complex integrations or systems development to partner data and engineering teams; collaborate with these teams to ensure successful  implementation of user-friendly, scalable solutions
• Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams; maintain and report on overall initiative and roadmap progress, status, and health

You Have

• BS in Information Systems, Computer Science or other relevant degree
• 8+ years of product management or owner experience, with at least 2 years building internal tools
• 5+ years of enterprise experience using Salesforce or similar tools to develop business automations and solutions
• Experience using agentic tools (Claude, Codex, others) to facilitate the end to end product management process, from problem definition, to code development and production deployment
• Experience in summarize complex business processes into automation opportunities and well-architected solutions
• Deep understanding of GTM Systems and processes, spanning Sales, Account Management, Services, and/or Partnerships
• Familiarity with agile/SCRUM methodologies for product development
• Previous roles in a consulting or high growth tech environment

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.