External Workforce Business Partner

The Team

Block (Foundational)
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block's Global External Workforce Program team works holistically across Block business units in EMEA, APAC and NORAM to drive strategy, compliance, and education for all external workforce related business. Our team provides the people, processes and technologies required to deliver an industry leading external workforce program. External Workforce Business Partners (EWBPs) at Block provide strategic and operational partnership - working in partnership with Block leadership and cross functional teams to ensure external workforce is successfully executed across governance, risk and compliance, learning and development, supplier engagement and human capital management.

We are looking for an External Workforce Business Partner to join our team. Based remotely from anywhere in Australia, you will report to the Global Head of External Workforce  and partner with your EWBP colleagues (US based) to ensure successful development and delivery of Block’s External Workforce Program globally.

You Will

• Help build a scalable global external workforce program to manage all global external workers - staff augmentation  workers, vendor workers, independent contractors, and freelancers/influencers.

• Provide daily guidance to internal Block partners in EMEA, NORAM and APAC on external workforce staffing processes - in person, via video, Slack and ticketing systems.

• Create creative solutions for business DRIs for external workforce business issues. 

• Create and deliver optimized process and policies to help balance compliance with helping Block move with agility.  

• Discover and deliver flexible technology options to match our next generation technology services for the External Workforce Program’s customers.

• Help assess, manage and drive external vendor relationships to ensure their level of service supports Block’s growing needs.

• Create process documentation and policies, and ensure processes are communicated, and training delivered to partners across Block.

• Supports business DRIs to manage the procurement and workforce management of Temp, Vendor, and BPO external workers.

• In partnership with Block’s MSP, provide support to Block managers related to external workforce guidelines and procedures. 

• Be a day to day point of contact for the MSP to support with external workforce and relationship issue resolution.

• Work with the MSP and EWBPs to help establish supplier metrics and deliver performance feedback to inspire improved service delivery.

• Partner with MSP to help execute on business plans that focus on consistency, transparency and support for the external workforce population and Block hiring managers.

• Work with cross-functional teams to ensure streamlined provisioning process.

• Provide a high level of partnership to Block’s business partners. 

• Support other ad hoc projects as required.

You Have

• 6+ years of experience in contingent workforce, vendor management, procurement, or human resources operations.

• Proven track record in employment relations support for contingent workforce matters.

• Demonstrated expertise in building and managing scalable global external workforce programs.

• Familiarity with diverse external workforce categories (staff augmentation, vendor workers, independent contractors, freelancers/influencers).

• Experience creating and implementing streamlined processes and policies for compliance and agility.

• Experience providing daily guidance globally through multiple channels (in-person, video, Slack, ticketing systems).

• Experience driving projects to successful completion.

• Proficiency in Google Suite and Microsoft Suite for efficient workflow and collaboration.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.