Manager, Global Seller Onboarding

Remote

San Francisco, CA, US

block

square

square

The Team

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality,  book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Our Square Growth organization is looking for a leader to manage a Global Seller Onboarding (GSO) team. The GSO team’s mission is to accelerate revenue growth globally by providing expert deal support and implementation services to Account Executives and Account Managers and key product insights to our Product partners. The GSO team leverages strong project management skills and industry knowledge to onboard Square's largest and most complex customers onto the Square ecosystem. Your leadership will directly help Square drive revenue by helping scale and refine our seller onboarding program. Your work will accelerate the Sales funnel, drive efficiency and automation in onboarding, while providing the best experience to Square customers. Reporting to the Head of Global Seller Onboarding based in California, this role can be based remotely anywhere in the U.S.

You will

  • Manage and develop a team of Implementation Specialists
  • Innovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the team
  • Help scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organization
  • Use metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coaching
  • Build rapport and constructive relationships with all team members up, down, sideways, inside, and outside of Square

You have

  • 5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization
  • 3+ years of people management experience
  • Experience working with and influencing global cross-functional teams and departments
  • Excellent interpersonal, leadership, organizational, and communication skills
  • Strong ability to coach your team to higher performance (outputs and customer experience)
  • Experience in high transaction volume SaaS application or financial services sales preferred
  • Project/Program Management experience; PMP preferred
  • Restaurants or POS experience a huge plus 

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

 

Zone A:
$122,900$184,300 USD
Zone B:
$114,200$171,400 USD
Zone C:
$108,200$162,200 USD
Zone D:
$98,300$147,500 USD

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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