Head of Operations, Bitcoin Platform

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Bitcoin Platform consists of security, trading, custody engineering, operations, and product partnerships. It operates a proprietary stack for both cold and hot wallets to enable users to send, receive, and custody, as well as a trading engine that provides liquidity for users.

The Head of Operations, Bitcoin Platform, will operate the bitcoin platform business on a day-to-day basis ensuring faster and more efficient operations including critical functions: liquidity, trading, partnerships and cold storage. This role reports to the General Manager, Bitcoin Platform

You Will

• Partner with a variety of cross functional partners, such as product, engineering, legal and compliance to set strategy and drive execution
• Oversee security, controls, policies whilst monitoring capabilities to ensure platform adheres to applicable laws and regulations
• Take ownership of complex issues within and beyond organizational boundaries; act as escalation point for senior leadership concerns
• Develop strategy for emerging products by analyzing business opportunities, identifying competitive dynamics, and synthesizing product performance data.
• Create a culture of excellence with a highly engaged organization, maximizing team performance and setting up opportunities for career development and growth
• Build and leverage data analytics and reporting to support strategic decisions and execution

You Have

• 15+ years of experience in a financial services/technology company including 10+ years of prior team development and people management experience. You will work with a distributed team based mainly in North America and Australia
• 10+ years experience in leading operations in a financial services business including managing financial performance of trading & asset custody
• Experience in leading cross-functional teams in the quarterly/annual audit process and supporting reporting/exams with US regulatory agencies
• Strong compliance and governance experience with experience in oversight of mission critical systems, BC/DR and proactively risk monitoring
• Proven experience in navigating operational and legal complexities across multiple jurisdictions, ensuring compliance with varying regional regulations.
• Demonstrated expertise in handling sophisticated financial services platforms, including order management systems.
• Strong relationship management skills with external partners and experience in negotiating commercial agreements, including effective vendor management, to enhance service quality, (QBRs, SLAs,) and achieve strategic goals.
• Experience in designing and implementing policies and procedures that align with industry-specific regulatory requirements, enhancing governance and compliance frameworks.
• Ability to develop consensus and drive stakeholders to a decision with all organizational levels including leaders and technical teams.
• Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
• Experience with developing a rapidly scaling business and related operation
• Knowledge of Bitcoin and familiarity with broader blockchain technologies is a plus.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.