Senior Product Manager, New Growth Products

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The growth product team at Square is focused on increasing the scale of economic empowerment for businesses and entrepreneurs. The acquisition growth team is responsible for driving new customers to join Square and new customer revenue. We are focused on product-led growth and sales enablement to make the customer journey to Square enticing and seamless. 

The New Growth Products role will focus on building new, standalone experiences that will drive new customers to join Square. This is an opportunity for a senior product manager to own a greenfield space and drive significant business impact. You will be essential in driving conversion of customer types across Square. 

You will report to the Acquisition Product Lead on the Growth team. Our ideal product manager has a strong background with a mix of new user acquisition, 0 ->1 product development, complex product/feature management, and obsessing over customer needs.

You Will:

• Own the vision and strategy to build new tools and services that are helpful to our customers, merchants and sellers.
• Partner with engineering, design, other product managers,  analytics, marketing, and sales to drive a remarkable customer experience and customer acquisition.
• Set goals for your domain and translate them into a roadmap, milestones, and requirements.
• Define metrics and success criteria for the team and demonstrate progress. 
• Drive the 0 -> 1 product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant business impact 
• Talk regularly to our sellers and internal teams to deeply understand unsolved seller problems that Square is uniquely positioned to address.
• Engage in extensive seller testing, determine minimum viable products, monitor key product metrics and performance indicators, conduct experiments, and iterate on features to drive product market fit and increase acquisition.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.

You Have:

• 8+ years of product management experience or equivalent.
• Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders. You thrive in gathering inputs from other experts while driving the decision.
• Have taken a product or feature from 0 -> 1 and have achieved product-market fit with new products 
• Strong product intuition
• A love for speaking with customers and conducting qualitative user research to inform your product direction
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• A strong sense of customer empathy and interest in supporting independent businesses.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy-to-understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
• An analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
• Strong problem-solving skills and ability to navigate complex challenges.
• Exceptional ability to work in resource-constrained environments