Product Lead, Square Public Web

Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Public Web team is responsible for squareup.com, Square’s most visited surface area for its customers and largest driver of new customer acquisition. Public Web builds the visual front-end experiences for our customers and owns the content management system (CMS) and platform that powers Square’s website. This is an opportunity for a senior product manager to own a complex space and drive significant business impact. 

You will report to the Acquisition Product Lead on the Growth team. As the Public Web Product Lead, you will be responsible for owning the end-to-end product and experimentation roadmap critical for driving growth on Square’s website. You will be essential in driving conversion across self-serve and sales-led customers. 

You Will:

• Own the strategy and roadmaps for Public Web experience and platform. 
• Partner with engineering, design, design technology, production design, web strategy, analytics, marketing, and sales to drive a remarkable customer experience and customer conversion.
• Set goals for your domain and translate them into a roadmap, milestones, and requirements.
• Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals. 
• Drive alignment and excitement with your cross-functional partners and stakeholders. 
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact 
• Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.

You Have

• 8+ years of product management experience or equivalent.
• Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders. You thrive in gathering inputs from other experts while driving the decision.
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions. Experience with CMS, ideally headless CMS.
• A strong sense of user empathy and interest in supporting independent businesses.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
• Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
• Strong problem-solving skills and ability to navigate complex challenges.