Payroll Tax Operations Analyst, Escalations

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .

The Role

We are hiring a Payroll Tax Operations Analyst to play an integral role in providing our customers support with their payroll tax issues. We are looking for an experienced tax professional with keen attention to detail, experience with implementing and building process improvements, and strong critical thinking skills to help us deliver the highest quality solutions for our customers.

You Will

• Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring our customer’s questions are answered in an accurate, efficient and timely manner
• Documenting, improving, and scaling workflows to build out efficient processes
• Provide the highest level of customer service while assisting customers with tax issues
• Identify, document, and solve issues that may arise as a result of customer error or product bugs / limitations
• Collaborate cross-functional teams to ensure we’re building a seamless experience for our customers
• Facilitate implementing internal controls and audit requirements, ensuring that our customers are in always in compliance
• Work with Federal and State tax agencies to resolve any customer tax issues

You Have

• 2-4 years of experience in tax and/or payroll tax, experience with resolving federal and state payroll tax notices and/or amendments a plus
• Self-motivation with the desire for ownership and ability to operate independently in a fast paced, ever changing and innovative environment while working collaboratively across multiple functions
• Strong attention to detail and accuracy, passionate about improving workflows and process
• Excellent interpersonal and writing skills, comfortable communicating with our people over phone and email
• Strong familiarity with Microsoft Excel and Google Sheets
• Experience using CRM software like Salesforce