Risk Operations Lead

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. 

The Role

The Square Risk team works to protect Square, Square sellers, and enable safe growth across our ecosystem. We are looking for an experienced Risk Operations Lead to join our dynamic risk leadership team. In this role, you will develop the Banking Risk Operations team. Bringing a strong understanding of Banking products, including ACH, Savings, issuing fraud risk, and standard banking processes. You will work closely with operations managers to build, track and consistently improve operational risk strategy. This position will also work closely with Risk Analytics, Policy, Product/Program Managers, Data Scientists, and Engineers to identify and evaluate risk on Seller SQ Card, Transfers, and Automated Clearing House (ACH) transactions. In addition, this role oversees system and analytical tool enhancements in order to maintain productivity and efficiency of risk operations. Importantly, this role will represent the team as a member of Squares high impact cross-functional teams that support initiatives for both existing and emerging banking products. You must have demonstrated the ability to work in partnership with all levels of an organization and build strong relationships both internally and externally (including vendors, networks, and regulators).

You Will

• Lead a team of high performing specialists in a fast-paced environment including performance management, coaching, developing and driving the vision for the team
• Build strong working relationships with vendors, understanding roles and responsibilities and ensuring adherence to processes and KPIs 
• Develop and implement comprehensive risk detection and monitoring strategies with corresponding processes that balance fraud loss, cost of execution, and customer experience
• Utilize analytics to optimize existing risk strategies, in order to reduce loss and increase efficiency
• Generate operational metrics to monitor performance of systems and ops teams for use in management reporting.
• Identify gaps in current systems, policies, products and strategies and take actions to mitigate emerging risks with support from managers.
• Build strong relationships with Product, Support, and Engineering teams to gain support of risk management.
• Partner with internal partners across the company to effect change and promote awareness through the coordination of risk monitoring of system enhancements and statistical trend analysis.

You Have

• 5+ years risk management experience with banking products in a traditional bank or complex financial firm.
• Extensive knowledge in Banking processes, payment fraud, ACH, and deposit risk prevention methods and detection tools
• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
• Creative, team-focused, and effective problem solving 
• Ability to build and sustain a positive team environment and culture

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

The Role

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