Senior Product Manager, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is operated by an incredible team that is on a mission to make commerce easy for all types of businesses around the world. As a Senior Product Manager on the International product team, you will be responsible for defining multi-year product strategy for your market, coordinating and executing projects, and optimising the experience for sellers in this market. Our approach at Square is both customer-focused and data-driven. You will need to dig in to deeply understand our customers and their needs, define and analyse data, and guide our world-class team to move fast and ship remarkable solutions.

In this role, you will also collaborate closely with designers, engineers, analysts, marketers, and other cross-functional team members within the organisation to ensure that our product reaches customers and provides a remarkable, delightful experience. If you’re looking to change the way small businesses operate and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding.

You Will

• Define Square product strategy, that is cohesive with Square’s overall global strategy/direction, and optimise our customers' experience using a variety of inputs, and clearly articulate rationale and data behind decisions
• Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
• Identify opportunities for Square and our customers, propose and evaluate initiatives that will be most impactful, promote them across the organisation, and execute these initiatives from ideation through release.
• Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square
• In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
• Serve as the point person for your product area to leadership and across the organisation
• Influence key stakeholders throughout Square to align intent, resources, and prioritisation

You Have

• 8+ years of product management experience
• Vision: You've formed, gained buy-in, and driven key strategies shaping the direction of your team.
• Results: You're excellent tactically, with a proven track record of shipping simple, elegant products at scale.
• Analytical skills: You have a great ability to absorb and apply data to your decision making.
• Customer empathy: You have experience shaping product direction and execution based on customer needs.
• Hustle: You’re scrappy, able to push through obstacles, and ready to roll up your sleeves wherever needed.
• A collaborative approach: Experience driving alignment with cross-functional partners in a complex organisation.
• Natural curiosity and obsession with the details
• Experience working through problems with high ambiguity and without a definitive answer.
• Developed industry-leading products that have gained a strong followership and product loyalty.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page