Product Manager, Cash App Card

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Since its launch in 2016, the Cash App Card has grown to become the fourth-largest debit card in the U.S., with over 24 million active users who transact an average of six times per week. What started as a simple card has been continually reshaped in service of meeting our customers’ needs. Cardholders spend more time using their Cash App Card than any other feature, making it a primary gateway to the app’s range of financial products and a physical representation of each customer’s relationship with Cash App.

The Cash App Card Spending team’s mission is to create a secure, high-value spending experience that encourages customers to centralize their spending on Cash App. Focused on earning customer trust, the team builds features that protect the card and provide meaningful financial utility. Over the past year, the team has added value through spending insights, pay later functionality, and a suite of security features. The Spending team also collaborates with other product teams to leverage Cash App’s broader ecosystem of financial services, delivering exceptional experiences for cardholders.

Our product managers are customer-obsessed, collaborate closely with other key disciplines, and make decisions with Cash App’s business goals in mind. Successful product managers are ambitious and resourceful—going the extra mile to empower our teams and deliver value to our customers. As a Product Manager for the Cash App Card Spending team, you will oversee the development of all features related to customer card spending.

You will be responsible for defining the team’s vision, strategy, roadmap prioritization, and assessing customer and business impact. You will drive high-impact initiatives from inception through execution. These features will serve tens of millions of customers, so deeply understanding their needs and providing an excellent end-to-end experience is crucial. This role will require optimizing current features through customer research, analysis of customer spending data, experimentation, and product validation, as well as the creativity to envision and build new features that enhance user experience and expand financial access for millions of customers in the U.S.

You Will

• Own the ideation, strategy, design, implementation, and improvement of products and to help us build exceptional card spending experiences for our customers
• Lead a full stack development team (engineers, designers, researchers, data scientists) to ship innovative, high impact features at scale
• Lead product strategy, customer research, opportunity sizing, planning, scoping, and prioritization to build the highest impact products or improvements for our customers
• Structure the team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnership, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.
• Work with cross functional team members distributed across the four US times zones, Canada, and Australia 

You Have

• Product Management Expertise (4+ years): we’re looking for an experienced product manager with a passion for building excellent features and experiences for customers.  
• Product Sense: you strive to deeply understand our customers and have a deep appreciation for exceptional experiences; you have the ability to inspire team members and drive decision-making across functions. 
• Cross-functional Collaboration: Exceptional prioritization, ownership mentality, business judgment in balancing competing demands and priorities, and stakeholder management skills, working with a variety of functions. 
• Communication: Excellent oral and written communication, narrative storytelling capabilities, and organization skills that instill confidence in your teammates. 
• Business Acumen and Analytical Focus: An analytical mindset with the ability to distill and communicate complex data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact. 
• Adaptability and Problem-Solving: Comfort operating in a fast-paced and dynamic environment with rapid development cycles. 

Highly preferred

• Experience working in a high growth consumer business, whether FinTech or other
• Experienced in leveraging SQL for business insights

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.