Compliance Operations Specialist, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality,  book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. We are looking for a Compliance Operations Specialist to join our Australian Compliance team, to assist with compliance tasks within the merchant commerce space. Reporting to the Compliance Ops Lead - Australia, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These functions include supporting know your customer processes and other components of the compliance program as required.

You Will

• Perform customer KYC onboarding
• Conduct analysis of customer activities for non-compliance in accordance with policy and procedure
• Monitor Compliance Queues and Cases in a timely and effective manner
• Use policies to decision cases and escalate as appropriate
• Maintain or exceed established service level agreements and guidelines
• Manage internal escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from stakeholders
• Conduct analysis of transactional and customer activity for non-compliant activity and escalate suspicious activity as needed
• Advocate for customers and suggesting improvements to Square processes and products;
• Entry level regulatory advice on Square Policies and Procedures
• Undertake small projects and compliance program enhancements
• Participate in team planning and team meetings
• Proactively and positively engage in the team environment and support the compliance team.

You Have

• 1+ years of Compliance Operations Experience
• Located in Australia (Our offices are based in Melbourne which is where this team are all based)
• Experience working in a customer-focused environment
• Strong research abilities
• Desire to improve the customer experience
• Passion for Square and interest in the technology industry
• Experience working in a finance or risk environment
• Strong analytical skills with a curious mindset
• Fin-tech, Banking or insurance industry experience would be highly advantageous

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.