Vendor Manager, Business Development

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Business Development team at Square is responsible for generating new business leads to support the Square sales team. We are seeking a Vendor Manager to lead and oversee outbound lead generation initiatives through third-party partnerships. This individual will play a key role in ensuring the efficiency and effectiveness of our external vendor relationships, starting with the US market and serving our global Sales Team. The role will focus on establishing KPIs, managing vendor performance, and ensuring compliance with outsourcing policies, all while collaborating closely with cross-functional teams to drive sales success. While this role is based remotely in the US, it will serve the global Square Sales Team.

You Will

• Create a champion / challenge system, whereby third party vendors are stack ranked against each other and the necessary adjustments to volume are made
• Ensure outsourcing contracts meet the requirements contained in the outsourcing policy
• Manage and oversee change management processes, seeking appropriate approvals and updating relevant outsourcing documentation
• Implement and maintain effective SLA's for critical services
• Define and track key performance indicators (KPIs) to measure vendor performance, including quality, timeliness of delivery, and cost management.
• Accountable for end-to-end management of oversight of outsourcing arrangements on behalf of the Business Development team
• Measure performance against KPI's such as quality, delivery, timeliness and cost management
• Conduct performance review meetings to discuss deliverables and opportunities for increased output

You Have

• 4+ years of experience in payments or other regulated financial services industries, with a proven track record of managing and monitoring third-party vendor relationships.
• Experience managing and monitoring third-party portfolios
• Relevant experience and in-depth knowledge of lead generation and sales goals
• A proactive, resourceful, and methodical mindset aimed at achieving measurable results in a dynamic environment.
• Experience effectively collaboration with team members of all levels, and building partnerships with other functional areas of the business

Preferred Qualifications

• Familiarity with global outsourcing practices and regulations.
• Experience managing vendor relationships across multiple geographies.
• Knowledge of Salesforce or other CRM tools for tracking performance metrics.
• Analytical skills to assess performance data and make data-driven recommendations.

United States

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.