Staff Software Quality Engineer, Operating Systems

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Operating Systems and Apps Quality team at Square ensures high-quality software for our sellers and buyers across Square Terminals, Square Registers, iOS and Android apps and 3rd party peripherals such as Printers, scanners etc.,

As a Software Quality Engineer, you will play a key role in delivering top-notch software and platforms for Square POS product lines. Your responsibilities will include developing and implementing test strategies and plans across various products and platforms, collaborating with engineering teams to address and resolve defects. With a keen eye for detail, you bring experience creating exceptional embedded software products and enhancing engineering efficiency. Additionally, you will troubleshoot issues throughout the hardware and software stack, including consumer electronics devices and mobile applications.

You Will

• Develop a quality strategy for the platform to have its own interface, focusing primarily on testing at lower layers rather than through the UI.
• Use your knowledge of product architecture to determine when the product software meets quality standards for our sellers by evaluating product risk at each phase of development, deployment, and use.
• Collaborate with the Automation and Infrastructure team to leverage automation for improved reliability and scalability.
• Work with multiple development teams and organizations to influence software architecture and integration across the stack, including applications, systems, and firmware.
• Contribute to team building by mentoring engineers, fostering engineering decision-making, and applying your technical expertise.
• Diagnose issues, report defects, and propose regression tests to prevent reoccurrences.
• Identify both objective and subjective quality trends, report on key performance indicators (KPIs) throughout project lifecycles, and provide comprehensive analyses to Quality leadership.

You Have

• 10+ years of experience shipping successful consumer electronics devices.
• Developed validation strategy for a complex functional area or product.
• Experience working as a partner to development and product teams.
• Mentored other team members by providing technical guidance.
• Experience debugging applications on Platform, PC, and mobile components.

Nice to have:

• A sense of curiosity and have a talent for developing methods to identify issues in hardware, firmware, and software.
• Experience managing contractors
• Supported ongoing software releases across multiple products.