Global Policy Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The Governance and Program Support (GPS) team manages key components of Block’s Compliance Risk Management Framework and is part of the Global Policy and Governance (GPG) team within Block Compliance. The GPS team has responsibility for the following functions: Policy Governance, Risk Assessment, Compliance Training, Compliance Risk Assessments, Third Party Risk Management, Regulatory Change Management, and Board/Management Reporting.  

As a Global Policy Manager within the GPS team, you will support the Block Compliance Policy Team that establishes and owns the compliance policy framework and standards globally.  You will assist with the development, maintenance, organization, and management of policies and other governance documents.  You will have experience in various compliance policy domains (risk and compliance governance, consumer protection, lending, financial crimes including AML, sanctions, etc.) and experience in assisting with ongoing policy governance for global financial services companies.  You will support the maintenance of standards, processes, and tools to enable scalability and growth of the function, and produce a high quality work product.  You will have experience working collaboratively with stakeholders and will be able to effectively communicate requirements of governance documents.  

Our employment model is distributed, offering the opportunity to work with teams across the world. This role can be based in any of our US offices or remotely in the United States. Flexibility to travel and work across time zones is required.

You Will

• Support the development of the end-to-end document lifecycle management through the design and implementation of a holistic policy management program 
• Maintain related systems, tools, processes, and routines to manage the creation, development, approval, and publication (or archival) of in-scope documents
• Collaborate and partner with our various policy leads (AML, Sanctions, Anti-Bribery and Corruption, Fraud, Consumer Protection, and Lending) to build and maintain the team's foundational policies and program standards for each of these essential regulatory risk areas
• Partner with communications, training, and other key functions to enhance policy comprehension and adherence across the company
• Assist with ongoing management of our existing document inventory and related controls to ensure adherence to SLAs, document hierarchy standards, periodic reviews, and all other governance framework requirements
• Support and maintain internal processes and practices aligning with industry best practices inclusive of communication plans, intake/archival processes, writing guides/standards, quality reviews, tracking, management reporting, and standardized template
• Assist with management, resolution, and reporting on escalations of blockers or areas of non-compliance through existing management reporting
• Draft and elevate Block policies and documents utilizing technical writing skills

You Have

• • 5+ years of compliance experience in financial services, within highly matrixed and/or global organizations
  • Experience in supporting a compliance policy governance program for global financial services or technology companies
  • Experience with policy governance frameworks and controls, inclusive of user experience design with policy libraries or repositories, policy lifecycle management software, and GRC tooling 
  • Familiarity with three or more of the following policy domains: Consumer Protection, Lending, Anti-Bribery & Corruption, Financial Crimes including AML, Sanctions, etc.
  • Strong interpersonal skills and clear technical writing, communication, and proofreading skills
  • Experience supporting complex cross-functional and large scale projects, delivering to established timeframes
  • Creative thinking and problem solving abilities, possessing a strong attention to detail while being able to execute tactically
  • Ability to work independently and proactively with minimal instruction on day-to-day work 

  Even better:

  • Relevant industry certifications (e.g. CAMS, CRCM, CFE)
  • Experience in FinTech a plus
  • Experience in data analytics and visualization platforms

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.