It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
As a Senior Delivery Lead at Block, you'll lead (not manage) the North America team and partner with Sales to grow our enterprise merchant portfolio. You'll combine technical execution with relationship management to ensure seamless integrations and expand Block's footprint.
You will report into the Global Solution Delivery Lead and be part of a globally distributed team (UK, AU, and NA).
You Will
- Lead end-to-end implementation of enterprise integrations, aligning technical solutions with merchant business objectives.
- Lead without authority, influencing our North America regional team
- Manage multiple cross-functional projects, identifying and mitigating risks before they impact delivery.
- Drive technical discovery and solution design with enterprise merchant engineering teams
- Be a strategic liaison between enterprise merchants and Block's internal teams (Product, Engineering)
- Master and apply Block's API ecosystem to craft scalable, high-performance solutions.
- Review,validate, and advise on complex technical designs for major retailers, ensuring scalability for high-volume transaction processing
- Influence Block's product roadmap by advocating for merchant needs and market trends
- Own relationships with key stakeholders – from engineers to CTOs
- Drive complex technical implementations to completion within aggressive timelines
- Coordinate globally distributed teams to drive implementation success across time zones
- Present technical content to diverse audiences, including C-level stakeholders and engineering leaders.
You Have
- 8+ years of experience in technical delivery management for enterprise payments or e-commerce
- Experience delivering complex technical solutions for large retailers or merchants
- Strong project management skills with experience in high-stakes implementations
- Experience leading regional teams and mentoring on best practices
- Experience in client-facing roles, including executive engagement
- Expertise in:
- RESTful APIs and integration best practices
- E-commerce platforms and payment providers
- Enterprise-scale payment workflows & digital payment solutions
- Security and compliance in payments
- Experience translating technical concepts into clear business outcomes and value propositions
- Willingness to travel occasionally to enterprise client sites
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.