Hardware Product Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

As a Hardware Product Manager at Square, you are responsible for the product health of our hardware product lines (i.e., Readers, Stand, Kiosk, Terminal, Handheld, Register), the business impact, and the customer success. You’ll monitor the performance of our devices in the field and apply a wide suite of telemetry tools to ensure that our customers have the best device experience possible. You will also identify new product opportunities, translate those opportunities into product requirements and work with a best-in-class design, engineering, and manufacturing team to turn those ideas into new features. You will be responsible for continuously identifying and executing on ways to improve your product through a deep understanding of our customers, competitors, and the changing landscape we operate in.

You Will

• Develop a clear understanding and be able to articulate who is deciding to use your product(s), why they selected it, what gaps it has, and what aspects are most important to your users through regular conversations with our sellers and thorough data-driven investigations into our product telemetry. 
• Understand the impact of your product on the main customer segments and the business impact of your product to Square.
• Be responsible for clear communication of your 12-month roadmap, including translating the roadmap features into quarterly plans and participating in the prioritization sessions for the executing teams to provide clarity on your asks and context on priority and impact. 
• Have a high-level understanding of technical and operational aspects of the product that need to be considered as context or inputs into product decisions. 
• Be the first line of triage for new field product issues. Investigate new field issues to provide the relevant technical teams with a place to start and a sense of importance / urgency. 
• Be the cross-functional aggregator / decision driver when a cross-functional decision’s primary impact is to the business performance or customer experience of a product.

You Have

• 4+ years of product management experience or equivalent product strategy and customer insights experience. 
• Experience leading the delivery of products / features / projects which have a high degree of cross-functional complexity and integration. 
• A track record of shipping and iterating on successful consumer or small business products. 
• Experience making data-driven decisions working with data science teams and tools.
• Great interpersonal, communication, organizational, analytical skills. A proven ability to influence.  
• A passion for Square’s mission of economic empowerment and well designed hardware products.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.