Relationship Manager, Clearpay

From an Australian-born company to a rapidly growing global business, we're on the ride of a lifetime!

We're on a mission to be the world's most loved way to pay. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. We're all about building a high-performing team, where our teams come to work to be the best they can be. We are grounded in reality and work together to achieve the extraordinary.

It's a fast-paced business and that's the way we love it. We know that world class talent is the only way to pave our future success, so come and work with some of the brightest minds and be part of the once in a lifetime ride.

The Role

The Relationship Management team works with the largest Clearpay merchants to grow their business using the power of Clearpay. This team of relationship managers partners with product, sales and marketing teams to understand the challenges and opportunities for our merchants and meet their needs with the Clearpay product.

We are looking for a UK Relationship Manager to manage some of Clearpay's most valuable merchant relationships. Reporting into the Head of Relationship Management, you will work to better understand the unique challenges and opportunities for relationship management in the UK and help promote long-term success for existing merchants with Clearpay.

This role can be remote

You Will

• Grow and retain a multi-million GPV portfolio of UK merchants and lead the development and analysis of portfolio performance
• Understand merchant needs, and local market trends, to ensure Relationship Management is delivering remarkable solutions to our merchants
• Cross-sell and upsell products and features through discovery, education and product onboarding support
• Use Clearpay's value propositions to negotiate renewals and execute our multi-year account plans with strategic partners.
• Deliver a tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth
• Work with our Sales, Support and Product teams to help uncover and surface product insights. Champion Merchant advocacy within Afterpay, promoting collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our product continues to evolve and exceed expectations.
• Collaborate with the Relationship Management team globally by sharing merchant insights, recommendations, operational needs and growth opportunities

You Have

• 2–3+ years' experience growing partners in a client-facing Sales, Account Management, or Customer Success role (with expectations increasing at higher levels).
• Proven relationship management skills with the ability to influence across all partners to manage a portfolio to achieve OKRs
• Experience discovering and closing sales opportunities and building client relationships
• Experience exceeding revenue goals
• Interest in business operations and strategy
• Strategic thinking with the ability to connect day-to-day execution to long-term vision and plans that increase sustainable growth.
• Experience advocating for your own needs and communicating proactively
• Passion and knowledge about ecommerce and payment solutions
• Experience with Salesforce or other CRM tools ABA/BS or relevant experience

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page