Jack Dorsey on Intelligence, Velocity, and the Next Chapter for Block at J.P. Morgan

At the J.P. Morgan Global Technology, Media and Communications Conference this week, Block Co-Founder and CEO Jack Dorsey joined J.P. Morgan’s Tien-Tsin Huang for a conversation about how Block is evolving into an intelligence company and how that shift is already driving faster execution across Square and Cash App.

The discussion focused on Block’s accelerating product velocity, the company’s intelligence driven operating model, and how intelligence tools are helping teams move faster while improving experiences for sellers and consumers across both ecosystems.

Jack spoke about the company’s shift toward smaller teams, a flatter organization, and a more AI-native way of building products. He shared how intelligence tools are helping reduce operational friction internally and increasing the pace of development across the business. As of mid-April, production code changes per engineer were up more than 2.5x compared to January. That acceleration is already showing up in customer-facing products, including Managerbot, now rolling out to more than one million Square sellers, and Moneybot, now live across Cash App.

The conversation also explored how Block is applying intelligence across both ecosystems to drive stronger customer engagement and business performance over time. For Square sellers, that means software that can increasingly help automate operations and surface insights in real time. For customers on Cash App, it means expanding the network with more utility, stronger engagement, and simpler ways to manage money and cash flow. Jack also discussed why shipping velocity and tighter feedback loops are becoming increasingly important advantages as technology cycles compress and how this shift is changing what the company is able to build at a fundamental level, especially around how products are imagined and shaped for customers.

“I think what will always attract new people is as we consider new interface mediums and new packaging for card formats and new interactions. We’ll add all the tactical things that we need to serve customer gaps, but I think where we’ve been great is just truly inventing on the interface and rethinking it from the ground up,” Jack noted. “So I feel like there’s a lot more creativity in the company again, harkening back to our early days.”

The conversation follows Block’s strong first quarter results, where the company outperformed its guidance for the quarter, delivering 27% year-over-year gross profit growth and 56% year-over-year growth in Adjusted Operating Income to $728 million. Block has raised its full-year 2026 outlook, reflecting continued momentum across both Square and Cash App alongside increasing operational efficiency across the business.

Listen to the full conversation from the conference here.