Strategy & Operations Manager, Global Ecosystem Sales

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Global Ecosystem Sales is one of the core growth engines for Block’s Afterpay & Cash App business. We are building the future of fintech advertising through our Commerce Media Network, Ads, & Affiliates payments businesses.  

The Strategy & Operations team develops go-to-market strategy, leads high-priority cross-functional projects, and sets the operating rhythm for the business. We are looking for a Strategy and Operations associate to provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive initiatives forward. The candidate will report to the Head of Strategy & Operations and partner closely with Sales leadership and key cross-functional stakeholders

You Will

• Draw interpretable insights from business analyses; both quantitative and qualitative
• Triangulate, validate, and summarize key messages across disparate sources, synthesize findings into meaningful insights, and identify opportunities most relevant for the sales team and various stakeholders
• Lead critical cross-functional projects: articulating the problem, options for resolving, and then running the program to completion
• Develop scalable, repeatable processes: Identify broken processes and work with cross-functional teams to create solutions. This can include mapping user journeys, defining new workflows, and implementing new tools.
• Define actionable plans and roadmaps and align cross-functional stakeholders to drive successful implementation of change initiatives.
• Develop comprehensive sales, product or business strategies that solve complex business challenges and address the needs of customers and stakeholders across various functions to drive incremental growth.
• Communicate data-driven recommendations to leadership and to the broader organization by preparing polished presentations and identifying key takeaways.

You Have

• 4+ years of strategy and business operations experience, preferably in management consulting or a fast-moving technology company.
• Distinctive problem-solving, strategic capabilities, and experience building trusted relationships with executive stakeholders
• A strong grasp of processes and workflows. You excel at setting up frameworks, gaining buy-in, and implementing process changes across an organization.
• Strong analytical capabilities - this can include experience in financial modeling, SQL, Tableau, etc. 
• Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels.
• Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally.
• Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization.
• MBA or Masters degree a plus

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.