Licenses
NMLS No. 942933
On December 10, 2021, the legal name “Square, Inc.” was formally changed to “Block, Inc.”
| Jurisdiction | Regulatory Agency | License No. |
|---|---|---|
| Alabama | Alabama Securities Commission | 484 |
| Alaska | Alaska Division of Banking & Securities | 10066 |
| Arizona | Arizona Department of Financial Institutions | 921062 |
| Arkansas | Arkansas Securities Department | 43357 |
| California | Department of Financial Protection and Innovation (DFPI) | 2458 |
| Colorado | Colorado Division of Banking | 500200 |
| Connecticut | Connecticut Department of Banking | MT-942933 |
| Delaware | Delaware Office of the State Bank Commissioner | 012262 |
| District of Columbia | District of Columbia Department of Consumer and Regulatory Affairs | MTR942933 |
| Florida | Florida Office of Financial Regulation | 48023 |
| Georgia | Georgia Department of Banking and Finance | 34769 |
| Hawaii | Hawaii Division of Financial Institutions | HIMT075 |
| Idaho | Idaho Department of Finance | MTL-137 |
| Illinois | Illinois Department of Financial and Professional Regulation | MT.0000232 |
| Indiana | Indiana Department of Financial Institutions | 23036 |
| Iowa | Iowa Division of Banking | 2012-0039 |
| Kansas | Kansas Office of the State Bank Commissioner | MT.0000037 |
| Kentucky | Kentucky Office of Financial Institutions | SC83894 |
| Louisiana | Louisiana Office of Financial Institutions | 391 |
| Maine | Maine Office of Consumer and Credit Regulation | MD1481 |
| Maryland | Maryland State Bank Commissioner | 12-942933 |
| Massachusetts | Division of Banks | FT942933 |
| Michigan | Department of Insurance and Financial Services | MT0018382 |
| Minnesota | Minnesota Department of Commerce | MN-MT-52107 |
| Mississippi | Mississippi Department of Banking and Consumer Finance | 118 |
| Missouri | Missouri Division of Finance | MO-20-6767 |
| Nebraska | Nebraska Department of Banking and Finance | MT.0001017-M |
| Nevada | Nevada Department of Business And Industry | MT11014 |
| New Hampshire | New Hampshire Banking Department | 17505-MT |
| New Jersey | New Jersey Department of Banking and Insurance | 1200456 |
| New Mexico | New Mexico Financial Institutions Division | |
| New York | New York Department of Financial Services (Money Transmission) (This license will remain in the name of “Square, Inc.” pending approval of the New York Department of Financial Services) | 102937 |
| New York | New York Department of Financial Services (Virtual Currency) (This license will remain in the name of “Square, Inc.” pending approval of the New York Department of Financial Services) | 122486 |
| North Carolina | North Carolina Banking Commission | 154329 |
| North Dakota | North Dakota Department of Financial Institutions | MT102440 |
| Ohio | Ohio Department of Commerce | OHMT076 |
| Oklahoma | Oklahoma Banking Department | OKDOB001 |
| Oregon | Oregon Department of Insurance and Finance | MTX-30123 |
| Pennsylvania | Pennsylvania Department of Banking and Securities | 38547 |
| Rhode Island | Rhode Island Department of Business Regulation | 20203992CT |
| South Carolina | Money Services Division of the South Carolina Attorney General’s Office | |
| South Dakota | South Dakota Division of Banking | MT.2066 |
| Tennessee | Tennessee Department of Financial Institutions | 157 |
| Texas* | Texas Department of Banking | 3077 |
| Utah | Utah Department of Financial Institutions | 93 |
| Vermont | Vermont Department of Banking, Insurance, Securities and Health Care Administration | 100-048 |
| Virginia | Virginia Bureau of Financial Institutions | MO-268 |
| Washington | Washington Department of Financial Institutions | 550-MT-71858 |
| West Virginia | West Virginia Division of Banking | WVMT-942933 |
| Wyoming | Wyoming Department of Audit - Division of Banking | 7180 |
* Texas customers click here for information about filing complaints about our money transmission products or services.
Alabama
To submit a complaint, contact:
Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130-4700
1-800-222-1253
asc@asc.alabama.gov
Alaska
Alaska Division of Banking & Securities
For Alaska Residents Only:
If your issue is unresolved by Block (855) 949-7782, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
P.O. Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
Arizona
Arizona Department of Financial Institutions
To file a complaint, contact:
Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007
Tel: 602-771-2800
Arkansas
Arkansas Securities Department
To file a complaint, contact:
Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Tel: (501) 324-9260
ASDInfo@arkansas.gov
California
Department of Financial Protection and Innovation (DFPI)
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation (DFPI):
Department of Department of Financial Protection and Innovation (DFPI)
1515 K Street, Suite 200
Sacramento, CA 95814
Tel: 1-866-275-2677
Email: consumer.services@dbo.ca.gov
Colorado
Colorado Division of Banking
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob
Connecticut
Connecticut Department of Banking Consumer Credit Division
To file a complaint, contact:
Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Tel: 860-240-8170
banking.complaints@ct.gov
Delaware
Delaware Office of the State Bank Commissioner
To file a complaint, contact:
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance
(302) 739-4235 or (302) 577-6722
District of Columbia
District of Columbia Department of Insurance, Securities and Banking
To file a complaint, contact:
District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002
Tel: (202) 727-8000
Florida
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Tel: 1-800-848-3792
Georgia
Georgia Department of Banking and Finance
For consumer resources, see:
Georgia Department of Banking and Finance
Hawaii
Hawaii Department of Commerce and Consumer Affairs
To file a complaint, contact:
Hawaii Department of Commerce and Consumer Affairs
Regulated Industries Complaint Office
State Office Tower
Leiopapa a Kamehameha Building
235 S. Beretania St., 9th Floor
Honolulu, Hawaii 96813
Tel: 808-587-4272
Idaho
Idaho Department of Finance
To file a complaint, contact:
Idaho Department of Finance
800 Park Blvd, Suite 200
Boise, ID 83712
Tel: 208-332-8000
Illinois
Illinois Department of Financial and Professional Regulation
For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Tel: 1-888-473-4858
Indiana
Indiana Department of Financial Institutions
Square, Inc. (this license will remain in the name of “Square, Inc.” pending approval) holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
To file a complaint, contact:
Indiana Department of Finance
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204
Tel: 800-382-4880
dficomplaints@dfi.in.gov
Iowa
Iowa Division of Banking
To file a complaint, contact:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827
Tel: 515-281-4014
Kansas
Kansas Office of the State Bank Commissioner
To file a complaint, contact:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603
Kentucky
Kentucky Department of Financial Institutions
To file a complaint, contact:
Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Tel: (800) 223-2579
Louisiana
Louisiana Office of Financial Institutions
To file a complaint, contact:
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
Tel: (225) 925-4660 complaints@ofi.la.gov
Maine
Department of Professional & Financial Regulation
To file a complaint, contact:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Tel: 800-DEBT LAW (800-332-8529)
Maryland
Maryland State Bank Commissioner
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Block, Inc., Maryland License No. 12-942933, at:
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Tel: 1-888-784-0136
Massachusetts
Commonwealth of Massachusetts Division of Banks
To file a complaint, contact:
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400
Tel: (800) 495-BANK (2265)
Michigan
Michigan Department of Insurance and Financial Services (DIFS)
To file a complaint, contact:
Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720
Minnesota
Minnesota Department of Commerce
To file a complaint, contact:
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Tel: 800-657-3602
consumer.protection@state.mn.us
Mississippi
Mississippi Department of Banking & Consumer Finance
To file a complaint, contact:
Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Tel: 601-321-6901
Missouri
Missouri Division of Finance
To file a complaint, contact:
Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716
Tel: 573-751-3242 finance@dof.mo.gov
Nebraska
Nebraska Department of Banking and Finance
To file a complaint, contact:
Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508
Tel: (877) 471-3445
Nevada
State of Nevada Department of Business and Industry
To file a complaint, contact:
State of Nevada Department of Business and Industry
Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102
Tel: (866) 858-8951
FIDComplaints@fid.state.nv.us
New Hampshire
State of New Hampshire Banking Department
To file a complaint, contact:
State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
Tel: 1-800-735-2964 legal@banking.nh.gov
New Jersey
New Jersey Division of Banking and Insurance
To file a complaint, contact:
New Jersey Division of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471
Tel: 1-800-446-7467
New Mexico
New Mexico Regulation and Licensing Department Financial Institutions
To file a complaint, contact:
New Mexico Regulation and Licensing Department
Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504-5101
New York
New York Department of Financial Services
Square, Inc. is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. This license will remain in the name of “Square, Inc.” pending approval of the New York Department of Financial Services. New York customers can direct unresolved complaints to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm
North Carolina
North Carolina Office of the Commissioner of Banks
To file a complaint, contact:
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Tel: 919-733-3016
North Dakota
North Dakota Department of Financial Institutions
To file a complaint, contact:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
Tel: (701) 328-9933
dfi@nd.gov
Ohio
Ohio Department of Commerce Division of Financial Institutions
To file a complaint, contact:
Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120
Tel: (614) 728-8400
Oklahoma
Oklahoma State Banking Department
To file a complaint, contact:
Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Tel: 405-521-2782
Oregon
Oregon Division of Financial Regulation
To file a complaint, contact:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405
Tel: 888-877-4894
dcbs.dfcsmail@state.or.us
Pennsylvania
Pennsylvania Department of Banking and Securities (DoBS)
To file a complaint, contact:
Pennsylvania Department of Banking and Securities (DoBS)
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
Tel: 1.800.PA.BANKS or (1.800.600.0007)
Rhode Island
State of Rhode Island Department of Business Regulation
To file a complaint, contact:
State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
Tel: (401) 462-9500
South Carolina
South Carolina Department of Consumer Affairs
To file a complaint, contact:
South Carolina Department of Consumer Affairs
PO Box 5757
Columbia, SC 29250
(800) 922-1594
scdca@scconsumer.gov
Tennessee
Tennessee Department of Financial Institutions
To file a complaint, contact:
Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243
Tel: 1-800-778-4215
Texas
Texas Department of Banking
After first contacting Block, Inc. either online or by phone at 1-800-969-1940, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/
Utah
Utah Department of Financial Institutions
To file a complaint, contact:
Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800
Tel: 801-538-8834
complaints.dfi@utah.gov
Vermont
State of Vermont Department of Financial Regulation
To file a complaint, contact:
State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
Tel: (888) 568-4547
dfr.bnkconsumer@vermont.gov
Virginia
Virginia Bureau of Financial Institutions
To file a complaint, contact:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640
Tel: (804) 371-9657
BFIQuestions@scc.virginia.gov
Washington
Washington State Department of Financial Institutions
To file a complaint, contact:
Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200
Tel: 1-877-RING DFI (1-877-746-4334)
CSEnforceComplaints@dfi.wa.gov
West Virginia
West Virginia Division of Financial Institutions
To file a complaint, contact:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, WV 25302-3542
Tel: 1-800-368-8808
Wyoming
Wyoming Division of Banking
To file a complaint, contact:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Tel: (307) 777-7797
wyomingbankingdivision@wyo.gov
Payroll Receipt Information
Florida
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.
Illinois
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.
Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc. does not forward the money received from you within 3 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 3 days of the date of the receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have the right to a refund of your money. If you want a refund, you must mail your written request to Block, Inc. at: Finance Department, 1955 Broadway, Suite 600, Oakland CA 94612.
Minnesota
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Always be on the lookout for fraud. Please contact Square to report fraud or suspected fraud.
New York
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Square is a licensed money transmitter in New York. This license will remain in the name of “Square, Inc.” pending approval of the New York Department of Financial Services.
Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Square, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail your written request to Square, Inc. at Finance Department, at 1955 Broadway, Suite 600, Oakland CA 94612.
Texas
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.
Vermont
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.
Washington
For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.