Licenses

To submit a complaint, contact:

Alabama Securities Commission Enforcement Division P.O. Box 304700 Montgomery, AL 36130-4700

1-800-222-1253 asc@asc.alabama.gov

For Alaska Residents Only:

If your issue is unresolved by Block (800) 969-1940, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities P.O. Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

To file a complaint, contact:

Arizona Department of Financial Institutions 100 N 15th Ave Suite 261 Phoenix, AZ 85007

Tel: 602-771-2800

Consumer fraud warning: Be on the lookout for fraud. Only send payments to people you know and trust. Cash App to Cash App payments are generally instantaneous and usually cannot be canceled. To be sure, check your activity feed to see if the payment receipt is displaying a cancel option. Always use caution when you transfer money. Fraudulent transactions may result in the loss of your money with no recourse. To report fraud or suspected fraud, please reach out to customer support in app or by calling 1 (800) 969-1940. For more information click here.

To file a complaint, contact:

Arkansas Securities Department #1 Commerce Way, Suite 402 Little Rock, Arkansas 72202

Tel: (501) 324-9260 ASDInfo@arkansas.gov

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation (DFPI):

Department of Department of Financial Protection and Innovation (DFPI) 1515 K Street, Suite 200 Sacramento, CA 95814 Tel: 1-866-275-2677 Email: consumer.services@dbo.ca.gov

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us Website: www.dora.colorado.gov/dob

To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800

Tel: 860-240-8170 banking.complaints@ct.gov

To file a complaint, contact:

Delaware Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE 19904 Attention: Compliance

(302) 739-4235 or (302) 577-6722

To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking 1050 First Street, NE, 801 Washington, DC 20002

Tel: (202) 727-8000

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376

Tel: 1-800-848-3792

For consumer resources, see:

Georgia Department of Banking and Finance

To file a complaint, contact:

Hawaii Department of Commerce and Consumer Affairs Regulated Industries Complaint Office State Office Tower Leiopapa a Kamehameha Building 235 S. Beretania St., 9th Floor Honolulu, Hawaii 96813

Tel: 808-587-4272

To file a complaint, contact:

Idaho Department of Finance 800 Park Blvd, Suite 200 Boise, ID 83712

Tel: 208-332-8000

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786

Tel: 1-888-473-4858

Block, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

To file a complaint, contact:

Indiana Department of Finance 30 South Meridian Street, Suite 300 Indianapolis, Indiana 46204

Tel: 800-382-4880 dficomplaints@dfi.in.gov

To file a complaint, contact:

Iowa Division of Banking 200 East Grand Avenue, Suite 300 Des Moines, IA 50309-1827

Tel: 515-281-4014

To file a complaint, contact:

Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson, Suite 300 Topeka, KS 66603

complaints@osbckansas.org

To file a complaint, contact:

Kentucky Department of Financial Institutions Attention: Complaint Submission 500 Mero Street, 2SW19 Frankfort, KY 40601

Tel: (800) 223-2579

To file a complaint, contact:

Louisiana Office of Financial Institutions Post Office Box 94095 Baton Rouge, LA 70804-9095

Tel: (225) 925-4660 complaints@ofi.la.gov

To file a complaint, contact:

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333

Tel: 800-DEBT LAW (800-332-8529)

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Block, Inc., Maryland License No. 12-942933, at:

500 North Calvert Street, Suite 402 Baltimore, MD 21202

Tel: 1-888-784-0136

To file a complaint, contact:

Commonwealth of Massachusetts Division of Banks Attn: Consumer Assistance Unit 1000 Washington Street, 10th Floor Boston, Massachusetts 02118-6400

Tel: (800) 495-BANK (2265)

To file a complaint, contact:

Michigan Department of Insurance and Financial Services (DIFS) Office of Consumer Services PO Box 30220 Lansing, MI 48909-7720

difscomplaints@michigan.gov

To file a complaint, contact:

Minnesota Department of Commerce 85 7th Place East, Suite 280 Saint Paul, MN 55101

Tel: 800-657-3602 consumer.protection@state.mn.us

To file a complaint, contact:

Mississippi Department of Banking & Consumer Finance P.O. Box 12129 Jackson, MS 39236-2129

Tel: 601-321-6901

To file a complaint, contact:

Missouri Division of Finance PO Box 716 Jefferson City, MO 65102-0716

Tel: 573-751-3242 finance@dof.mo.gov

To file a complaint, contact:

Nebraska Department of Banking and Finance PO Box 95006 1526 K St #300 Lincoln, NE 68508

Tel: (877) 471-3445

To file a complaint, contact:

State of Nevada Department of Business and Industry Financial Institutions Division 3300 W Sahara Avenue Suite 250 Las Vegas, NV 89102

Tel: (866) 858-8951 FIDComplaints@fid.state.nv.us

To file a complaint, contact:

State of New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord NH 03301

Tel: 1-800-735-2964 legal@banking.nh.gov

To file a complaint, contact:

New Jersey Division of Banking and Insurance PO Box 471 Trenton, NJ 08625-0471

Tel: 1-800-446-7467

To file a complaint, contact:

New Mexico Regulation and Licensing Department Financial Institutions Division P.O. Box 25101 Santa Fe, NM 87504-5101

Block, Inc. is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit NYS Department of Financial Services One Commerce Plaza Albany, NY 12257

Tel: 1-877-BANK-NYS (1-877-226-5697) Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

To file a complaint, contact:

North Carolina Office of the Commissioner of Banks 4309 Mail Service Center Raleigh, NC 27699-4309

Tel: 919-733-3016

To file a complaint, contact:

North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismarck, ND 58501-1204

Tel: (701) 328-9933 dfi@nd.gov

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions 77 South High Street 21st Floor Columbus, OH 43215-6120

Tel: (614) 728-8400

To file a complaint, contact:

Oklahoma State Banking Department 2900 North Lincoln Boulevard Oklahoma City, Oklahoma 73105

Tel: 405-521-2782

To file a complaint, contact:

Oregon Division of Financial Regulation PO Box 14480 Salem, OR 97309-0405

Tel: 888-877-4894 dcbs.dfcsmail@state.or.us

To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS) Consumer Services Office 17 N. 2nd Street, Suite 1300 Harrisburg, PA 17101

Tel: 1.800.PA.BANKS or (1.800.600.0007)

To file a complaint, contact:

State of Rhode Island Department of Business Regulation Division of Banking 1511 Pontiac Avenue, Bldg 68-2 Cranston, RI 02920

Tel: (401) 462-9500

To file a complaint, contact:

South Carolina Department of Consumer Affairs PO Box 5757 Columbia, SC 29250

(800) 922-1594 scdca@scconsumer.gov

You may contact the South Dakota Division of Banking at 1-605-773-3103 with questions or complaints about Block’s money transmission services.

For questions or complaints:

Tennessee Department of Financial Institutions Tennessee Tower 26th Floor 312 Rosa L. Parks Avenue Nashville, TN 37243

Tel: 1-800-778-4215

After first contacting Block, Inc. either online or by phone at 1-800-969-1940, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705

Tel: 1-877-276-5554 Website: http://www.dob.texas.gov/

To file a complaint, contact:

Utah Department of Financial Institutions P.O. Box 146800 Salt Lake City, Utah 84114-6800

Tel: 801-538-8834 complaints.dfi@utah.gov

To file a complaint, contact:

State of Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620-3101

Tel: (888) 568-4547 dfr.bnkconsumer@vermont.gov

To file a complaint, contact:

Virginia Bureau of Financial Institutions Post Office Box 640 Richmond, VA 23218-0640

Tel: (804) 371-9657 BFIQuestions@scc.virginia.gov

To file a complaint, contact:

Washington State Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, WA 98504-1200

Tel: 1-877-RING DFI (1-877-746-4334) CSEnforceComplaints@dfi.wa.gov

To file a complaint, contact:

West Virginia Division of Financial Institutions 900 Pennsylvania Avenue Suite 306 Charleston, WV 25302-3542

Tel: 1-800-368-8808

To file a complaint, contact:

Wyoming Division of Banking Hathaway Building, 2nd Floor 2300 Capitol Avenue Cheyenne, WY 82002

Tel: (307) 777-7797 wyomingbankingdivision@wyo.gov

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc. does not forward the money received from you within 3 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 3 days of the date of the receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have the right to a refund of your money. If you want a refund, you must mail your written request to Block, Inc. at: Finance Department, 1955 Broadway, Suite 600, Oakland CA 94612.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Always be on the lookout for fraud. Please contact Square to report fraud or suspected fraud.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227. Block, Inc. is a licensed money transmitter in New York.

Right to Refund: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Block, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail your written request to Block, Inc. at Finance Department, at 1955 Broadway, Suite 600, Oakland CA 94612.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.

For assistance, visit the Square Support Center or contact Square at 1-888-727-0227.